Refund policy
REFUND POLICY
ARCHIE LONDON
Returns accepted within 30 days after receipt. Return shipping costs are the responsibility of the customer. Returns should be sent to the central warehouse in Asia.
30 days
Return period
14 days
Right of cancellation
Customer cost
Return shipping
RETURNS ARE NOT FREE — SHIPPING COSTS APPLY
RETURN POLICY
Can I return my order?
Yes, you can. If you are not satisfied with the items ordered, you have the option to return them within 30 days of receipt. For the return to be accepted, the order must meet all of the following conditions:
The order still contains all the appropriate parts and components, and the packaging is exactly as the product arrived.
There is evidence of normal handling of the product. Damage resulting from careless handling is excluded.
Products for which hygiene is important must be properly cleaned before starting the return process.
The product defect must be identified immediately upon receipt.
We reserve the right to charge the customer return shipping costs.
The return will be processed within 7 business days. If the conditions are met, it will be officially acknowledged within this period.
We reserve the right to refuse returned items if we suspect they have been used or damaged by our fault.
HOW TO RETURN YOUR ORDER
If your order meets the conditions above, follow these steps to initiate the return process:
-
Email
Send an email to: info@archielondon.uk with the subject 'Return Request.' -
Information
Make sure the email contains: order number, reason for return request, photo of the product in case of damage, customer first and last name, and customer address. -
Wait
We will get in touch and provide the correct return address. Do not send the product back to the sender — wait for the return address we will provide. -
Shipping
The customer is responsible for the return shipping costs to our central warehouse in Asia.
NEVER send the return to the sender — always wait for the return address we provide.
A. CANCELLATION CONDITIONS — RIGHT OF WITHDRAWAL
The consumer has the right of withdrawal according to the following provisions, if the consumer is an individual who enters into a legal transaction for purposes that are not predominantly related to their commercial or professional activity.
Cancellation Period
Cancellation period
14 DAYS
From the day the customer or a third party indicated by them received the last product.
Since we work with a fully automated system, orders are processed immediately after they are placed. Therefore, it is not possible to stop the shipping process until delivery. A refund is not possible after receiving the products unless they are returned.
To exercise your right of withdrawal, you must inform us (Archie London) through a clear statement (e.g., by email) of your decision to withdraw from this contract. The withdrawal is completed when we receive the products. The cost of returning the products is borne by the buyer.
Orders in Transit
Since our products are shipped from Asia, longer transit times may occur, which we do not control. If the products are already on their way, cancellation is not possible. Please wait until you receive the products and then return them. You can inform us in advance about your cancellation.
To ensure the quickest return possible, please send us a shipping confirmation as soon as the product is returned.
Consequences of Withdrawal
What we refund
- All payments received
- Except additional delivery costs
- Refund within a maximum of 14 days
- Via the same payment method used
What we do NOT refund
- Return shipping costs
- Additional delivery costs (for choosing a more expensive method)
- Damage caused by improper handling
The refund is processed after receipt and inspection of the products.
ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER’S EXPENSE.
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